If your tracker still doesn't work after a restart, contact Customer Support. Disconnect your tracker from the charging cable.When you see a smile icon and the tracker vibrates, the tracker restarted. Charge 3 & Charge 4-press and hold the button on your tracker for 8 seconds.When you see the Fitbit logo and the tracker vibrates, the tracker restarted. Charge 2-press and hold the button on your tracker for 4 seconds.Press and hold the button to restart your tracker:.You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Make sure the button on your tracker is aligned with the button opening on the charging cable.The pins on the charging cable must lock securely with the port. Clip the other end of the charging cable to the port on the back of the tracker.Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.If your Charge series tracker is unresponsive. Open the Settings app and tap About Reboot Device. ![]() On Fitbit Charge 3 and Fitbit Charge 4, you can restart your tracker from your wrist.
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